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--- map_suite_faq_general_questions [2018/07/10 21:06]
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+++ map_suite_faq_general_questions [2018/07/10 21:13] (current)
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 Password: password (Use your password instead)
+====I installed the deployment license I bought but the "Not Licensed for Runtime" watermark still exists. How can you help?====
+  - Uninstall your deployment server, and deactivate all the activated licenses if there’s any using your current version of product center.
+  - Clean up all the files within C:\ProgramData\ThinkGeo
+  - Update your product center to the latest version through Nuget
+  - Run the new product center and reinstall your deployment server
+  - If you still have the “Not licensed for Run Time” watermark, please make sure you’ve cleaned up the local cache and restart the web site.
+====How can I get general help from ThinkGeo?====
+For any tech questions, feel free to ask in our community([[http://community.thinkgeo.com/]] or use our ticketing system([[http://helpdesk.thinkgeo.com/TicketList]]), we have developers answering the questions there every day.  Every customer has a limited number of tickets (5 per productmpurchase) and unlimited number of posts available to them in the community, of course our ticket system has higher priority.
+If you want to have a consultation service other than that, we provide professional services which cost $150 an hour. It’s based on time and material and we bill weekly.