map_suite_sending_data_to_support
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map_suite_sending_data_to_support [2015/08/20 03:08] 127.0.0.1 external edit |
map_suite_sending_data_to_support [2015/09/15 07:05] (current) admin [Filezilla Instructions] |
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| - | ====== Map_Suite_Sending_Data_to_Support ====== | + | ====== Map Suite Sending Data to Support ====== |
| - | {{article rating}} | ||
| ===== Support Ticket Attachment ===== | ===== Support Ticket Attachment ===== | ||
| If the data you need to send to support to confidential or of a sensitive nature you can attach the data to an open support ticket. For more information on opening a support ticket see the [[Map Suite Support Ticket Guide|Support Ticket Guide]]. Attachments have almost no limit however they are transfered over HTTP so it may not be as reliable as FTP for single large files or lots of small files. The advantage of an attachment to a support ticket is that you can attach the data immediately and do not have to wait for support to create your FTP account. | If the data you need to send to support to confidential or of a sensitive nature you can attach the data to an open support ticket. For more information on opening a support ticket see the [[Map Suite Support Ticket Guide|Support Ticket Guide]]. Attachments have almost no limit however they are transfered over HTTP so it may not be as reliable as FTP for single large files or lots of small files. The advantage of an attachment to a support ticket is that you can attach the data immediately and do not have to wait for support to create your FTP account. | ||
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| * We suggest that you include all files in one zip attachment. | * We suggest that you include all files in one zip attachment. | ||
| * Limit attachment sizes to under 20MB. If you need more then either attach it to a support ticket or use FTP, both options are outlined on this page. | * Limit attachment sizes to under 20MB. If you need more then either attach it to a support ticket or use FTP, both options are outlined on this page. | ||
| - | * When sending Visual Studio projects please delete the <tt>\bin</tt> and <tt>\obj</tt> folders to conserve space. | + | * When sending Visual Studio projects please delete the **\bin** and **\obj** folders to conserve space. |
| ===== FTP File Transfer ===== | ===== FTP File Transfer ===== | ||
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| To access our FTP site we recommend using either [[http://filezilla-project.org/download.php|Filezilla]], Internet Explorer, Windows Explorer or Mozilla Firefox to connect to our FTP server. | To access our FTP site we recommend using either [[http://filezilla-project.org/download.php|Filezilla]], Internet Explorer, Windows Explorer or Mozilla Firefox to connect to our FTP server. | ||
| - | ==== [[http://filezilla-project.org/download.php|Filezilla]] Instructions ==== | + | ==== Filezilla Instructions ==== |
| - | 1. Go to File, Site Manager, and click the “New Site” Button | + | [[http://filezilla-project.org/download.php|Filezilla]] |
| - | 2. Name your new site and then enter the following information: | + | -Go to File, Site Manager, and click the “New Site” Button |
| - | + | -Name your new site and then enter the following information: | |
| - | * Host: ftp.thinkgeo.com | + | * Host: <html>ftp.thinkgeo.com</html> |
| - | * Port: 21 | + | * Port: 21 |
| - | * Servertype: FTP | + | * Servertype: FTP |
| - | * Logontype: Normal | + | * Logontype: Normal |
| - | * User: [[Provided|by support]] | + | * User: [Provided by support] |
| - | * Password: [[Provided|by support]] | + | * Password: [Provided by support] |
| - | + | -On the Advanced tab you will need to set the Default remote directory: to “/”, without the quotes. | |
| - | 3. On the Advanced tab you will need to set the Default remote directory: to “/”, without the quotes. | + | -On the Transfer Settings tab you will need to set the Transfer Mode to “Active”. |
| - | + | ||
| - | 4. On the Transfer Settings tab you will need to set the Transfer Mode to “Active”. | + | |
| //Please inform your support contact once your transfer is compete.// | //Please inform your support contact once your transfer is compete.// | ||
| ==== Internet Explorer Instructions ==== | ==== Internet Explorer Instructions ==== | ||
| - | To access your FTP account simply type ‘ftp.thinkgeo.com’ into the address bar of Internet Explorer. and a dialog box requesting your credentials should appear. You can only download from the FTP site using this method. | + | To access your FTP account simply type <html>'ftp.thinkgeo.com'</html> into the address bar of Internet Explorer. and a dialog box requesting your credentials should appear. You can only download from the FTP site using this method. |
| ==== Mozilla Firefox Instructions ==== | ==== Mozilla Firefox Instructions ==== | ||
| - | To access your FTP account simply type ‘ftp.thinkgeo.com’ into the address bar of Internet Explorer. and a dialog box requesting your credentials should appear. You can only download from the FTP site using this method. | + | To access your FTP account simply type <html>'ftp.thinkgeo.com'</html> into the address bar of Internet Explorer. and a dialog box requesting your credentials should appear. You can only download from the FTP site using this method. |
| ==== Windows Explorer Instructions ==== | ==== Windows Explorer Instructions ==== | ||
| - | To access your FTP account using Windows Explorer first open Windows Explorer by pressing ‘Start + E’ or opening My Computer. Next type ‘ftp.thinkgeo.com’ into the address bar and a dialog box requesting your credentials should appear. You can upload to and download from the FTP site using this method. | + | To access your FTP account using Windows Explorer first open Windows Explorer by pressing ‘Start + E’ or opening My Computer. Next type <html>'ftp.thinkgeo.com'</html> into the address bar and a dialog box requesting your credentials should appear. You can upload to and download from the FTP site using this method. |
| ===== Discussion Forum Attachments ===== | ===== Discussion Forum Attachments ===== | ||
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| To attach a file to a post you're writing, scroll down below the Submit button until you see the "Attachments" panel, then click the arrow on the right side to expand it. Then you'll see these controls: | To attach a file to a post you're writing, scroll down below the Submit button until you see the "Attachments" panel, then click the arrow on the right side to expand it. Then you'll see these controls: | ||
| - | {{wiki:Map_Suite_Sending_Data_to_Support_Attachments_Panel.jpg}} | + | {{sourcekit:Map_Suite_Sending_Data_to_Support_Attachments_Panel.jpg}} |
| Simply select "Browse," find the file you want to attach, then press "Upload." The file you attach will appear at the end of your post once it is submitted, with a link to download it. If you attach an image, you'll optionally be able to insert it into your message. | Simply select "Browse," find the file you want to attach, then press "Upload." The file you attach will appear at the end of your post once it is submitted, with a link to download it. If you attach an image, you'll optionally be able to insert it into your message. | ||
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| | .xml | | | | | | .xml | | | | | ||
| - | |||
| - | [[Category:Map Suite Services Edition]] [[Category:Map Suite Desktop Edition]] [[Category:Map Suite WPF Desktop Edition]] [[Category:Map Suite Web Edition]] [[Category:Map Suite Silverlight Edition]] [[Category:Map Suite WMS Server Edition]] [[Category:Map Suite Geocoder]] [[Category:Map Suite Routing]] [[Category:Web GIS]] [[Category:Desktop GIS]] [[Category:GIS]] [[Category:.NET]] | ||
map_suite_sending_data_to_support.1440040123.txt.gz · Last modified: 2015/08/31 08:15 (external edit)