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+ | ====I installed the deployment license I bought but the "Not Licensed for Runtime" watermark still exists. How can you help?==== | ||
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+ | - Uninstall your deployment server, and deactivate all the activated licenses if there’s any using your current version of product center. | ||
+ | - Clean up all the files within C:\ProgramData\ThinkGeo | ||
+ | - Update your product center to the latest version through Nuget | ||
+ | - Run the new product center and reinstall your deployment server | ||
+ | - If you still have the “Not licensed for Run Time” watermark, please make sure you’ve cleaned up the local cache and restart the web site. | ||
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+ | ====How can I get general help from ThinkGeo?==== | ||
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+ | For any tech questions, feel free to ask in our community([[http://community.thinkgeo.com/]] or use our ticketing system([[http://helpdesk.thinkgeo.com/TicketList]]), we have developers answering the questions there every day. Every customer has a limited number of tickets (5 per productmpurchase) and unlimited number of posts available to them in the community, of course our ticket system has higher priority. | ||
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+ | If you want to have a consultation service other than that, we provide professional services which cost $150 an hour. It’s based on time and material and we bill weekly. | ||