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--- map_suite_faq_general_questions [2018/06/22 15:19]
sacha [What are the biggest feature differences in Map Suite 10.0 vs 9.0?]
+++ map_suite_faq_general_questions [2018/07/10 21:13]
sacha
@@ Line 95: / Line 95: @@
 ||Map Suite 9.0	"Seems ThinkGeo fixed a bug in my Desktop Edition 2 months ago but it still exists in iOS/Android edition. "||
 ||Map Suite 10.0 The Core APIs and sources are shared across all Map Suite product lines. Once it's fixed in our Desktop Edition, it gets fixed automatically in iOS/Android Edition.||
+====How do I upgrade from Map Suite 9.0 to Map Suite 10.0?====
+Since there are significant differences in the versions of Map Suite we offer an upgrade guide for everyone interested in updating to version 10.  Please refer to the following guide for assistance: [[http://wiki.thinkgeo.com/wiki/map_suite_10_upgrade_guide ]]
+====How do I send a large "sample" or "test" file to ThinkGeo?====
+a. You can attach a test file to a community forum post or ticket both of which are accessible through our customer portal.
+b. If you want to upload a large file you can email support@thinkgeo.com and we will open an account for you and send the credentials to you.
+Once you receive the user credentials you can log in using the following options:
+i. Through our Web Portal : Log in to https://clients.thinkgeo.com:5001/ with the credentials given to you and click on "File Station: on the Desktop; then click "Upload" and begin uploading.
+ii. Through FTP (Using FileZilla for example) :
+Go to File, Site Manager, and click the “New Site” Button
+Name your new site and then enter the following information:
+Host: clients.thinkgeo.com
+Port: 21
+Protocol: FTP – File Transfer Protocol
+Encryption: Require explicit FTP over TLS
+Logontype: Normal
+User: username (Use your credential instead)
+Password: password (Use your password instead)
+====I installed the deployment license I bought but the "Not Licensed for Runtime" watermark still exists. How can you help?====
+  - Uninstall your deployment server, and deactivate all the activated licenses if there’s any using your current version of product center.
+  - Clean up all the files within C:\ProgramData\ThinkGeo
+  - Update your product center to the latest version through Nuget
+  - Run the new product center and reinstall your deployment server
+  - If you still have the “Not licensed for Run Time” watermark, please make sure you’ve cleaned up the local cache and restart the web site.
+====How can I get general help from ThinkGeo?====
+For any tech questions, feel free to ask in our community([[http://community.thinkgeo.com/]] or use our ticketing system([[http://helpdesk.thinkgeo.com/TicketList]]), we have developers answering the questions there every day.  Every customer has a limited number of tickets (5 per productmpurchase) and unlimited number of posts available to them in the community, of course our ticket system has higher priority.
+If you want to have a consultation service other than that, we provide professional services which cost $150 an hour. It’s based on time and material and we bill weekly.

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