Tracking Device Troubleshooting

If you are using one of our supported tracking devices but are experiencing difficulties viewing locations being in the GPS Tracking Server, your first stop should be the Gateway Message Log at http://deviceerrorlog.thinkgeo.com
Simply select the brand of your device, input the IMEI or UnitID and click Show Log. If your device is successfully communicating with the GPS Tracking Server you should see messages from your device within the log.

If no messages are shown in the log:

• Change the location of Tracking Device

  Make sure the tracking device is located outdoors and has an unobstructed view of the sky. If the tracking device cannot communicate with the GPS satellites then an exact location cannot be determined. Only after the device communicates with several GPS satellites will it start to send valid location information to the GPS Tracking Server.

• Auto-Track

  Some tracking devices only report their location when manually triggered. To enable 'real-time' tracking make sure your device is configured to report its location automatically.

If messages are shown in the log:

• Verify the IMEI or UnitID of the device. When creating a new device within the GPS Tracking Server the IMEI/UnitID value of the device must be input accurately. Double check that IMEI/Unit value input into the GPS Tracking Server exactly matches the value printed on the tracking device.